Returns & Exchanges
At XbotGo, we stand behind the quality of our AI sports tracking technology and offer a 30-day satisfaction guarantee for all hardware purchases. If your device does not meet your performance expectations, you may return it for a full refund or exchange within 30 days of delivery.
Initiate Your Request
Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the XbotGo gimbal, tripod, and all original accessories in their initial packaging to ensure the items are protected during transit.
Ship to Service Center
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you retain a copy of the tracking receipt.
Inspection and Refund
Once our technicians verify the device's condition, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing